Frequently asked questions

What is the warranty on products?

If you experience a problem with your item, please contact our Client Service. Your request will be handled carefully by our dedicated team. If the product is confirmed as defective, you have a period of two years from the date of purchase to remedy these defects.

How do I care for my Isabel Marant accessories?

We recommend using gentle care products specifically designed for each type of leather or material used.

To keep items in perfect condition for as long as possible, we recommend avoiding direct and prolonged exposure to light and heat. We also recommend storing them in their original packaging and avoiding contact with water, oils, perfumes and cosmetics.

I think my product is defective. What should I do?

Please contact our Client Service. Our ambassadors will be happy to assist you.

Got a question? We're here to help. We will reply to your emails within 24 working hours from 10 am to 6 pm, Monday to Friday, excluding public holidays. Otherwise, you can directly contact us at the following e-mail address: clientservices@isabelmarant.com