Frequently asked questions

You can track your order by clicking on the "Track my order" link in your confirmation email or on your account in the "My Orders" section. If you do not receive your order within 8 business days, please contact our Client Service.

There are several ways to track your order:

• In the "My Account" section of the website;
• Via the email that you receive when your order is shipped;
• In the "Track my order" section at the bottom of our website by entering your order number and email address.

You can check the status of your order in your “My Account” area, under “My Orders”.

You can also track your delivery by clicking on the "Track my order" link included in your shipping confirmation email.
You can also access the “Track My Order” section at the bottom of our website by entering your order number and email address.

We deliver to nearly 100 countries around the world.
It’s preferable to use a residential address. Otherwise, for security reasons, the order may not be completed. Additionally, orders must be placed from the same country as the delivery address.

Order processing can take 1-2 business days. Sales periods can impact processing and delivery times. The delivery time is issued upon placement of your order and starts from the moment it’s dispatched. Depending on the country, standard delivery can take from 3-6 business days and express delivery from 1-2 business days.

We are unable to deliver your order to a post office, parcel locker or pick-up point.

Delivery costs are calculated automatically during the payment process and depend on tbe country of delivery.

Once your order is confirmed, it is immediately sent to our Atelier for processing to ensure the fastest possible delivery. Therefore, your delivery address can no longer be changed.

However, once you receive the tracking number from the carrier, you may be able to update the delivery address directly on their platform, if this option is available.